At 1Tap, we are committed to providing high-quality services and ensuring customer satisfaction.
1. Eligibility for Refunds
We understand that circumstances may arise where you may request a refund. Refunds may be requested under the following conditions:
Service Non-Delivery: If we fail to deliver the agreed-upon services due to an error on our part, a full or partial refund may be issued.
Service Cancellation: If you choose to cancel your service request before the process has begun, you may be eligible for a partial refund.
Duplicate Payment: In cases where a duplicate payment has been made, we will promptly refund the duplicate amount.
2. Refund Request Process
To request a refund, please follow these steps:
Contact Us: Reach out to our customer support team at [email protected] within 14 days of the payment date, providing the details of your service and reason for the refund request.
Verification: Our team will review your request and verify eligibility based on our terms.
Processing Time: Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days, depending on the issuing bank of the credit card.
3. Non-Refundable Services
Certain services may not be eligible for refunds, including:
Completed Services: Once a service has been completed and delivered, it is non-refundable.
Third-Party Fees: Any fees paid to third parties (e.g., government fees, legal fees) are non-refundable unless otherwise specified.
Digital Deliverables: Any digital product or service that has been delivered and accessed is non-refundable.
4. Cancellation Policy
Customers can cancel their requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45 days for the refund transfer to be completed.
Customers may also cancel their subscription before the next billing cycle to avoid additional charges. To ensure timely processing, cancellations must be completed through the designated process before the renewal date, either via the dashboard or by contacting customer support.
5. Changes to This Policy
1Tap reserves the right to update or modify this refund policy at any time. We recommend reviewing this policy periodically for any updates.
6. Contact Us
For any questions or further assistance regarding this policy, please contact us at [email protected].
